Frequently Asked Questions

Welcome to Luxitrovedan. For order assistance, email support@Luxitrovedan.com and include your order number and the email address used at checkout.

How do I use a discount code?

Add your items to the cart and continue through “Pay with Debit/Credit Card.” On mobile, open “Show order summary”; on desktop, use the discount field on the right. Enter your code before completing payment. This checkout option supports PayPal and cards.

Which payment methods are accepted?

We accept PayPal, Visa, Mastercard, American Express, Diners Club, major debit and credit cards, Apple Pay, and Google Pay.

How much is shipping?

Standard worldwide shipping is generally USD $5.99 per order. The final charge appears at checkout.

How long does delivery take?

Orders usually require about 3 business days to process. Shipping after dispatch generally takes 10–20 business days.

How can I track my order?

Your shipping confirmation email includes a tracking number. You can track your package at www.17track.net. Updates may take 24–48 hours to appear or pause temporarily between shipping hubs. Multiple items may arrive separately.

Can I change or cancel an order?

Contact us promptly with your order number, checkout email, and requested changes. Changes must be requested before fulfillment. Cancellations are only possible before dispatch, and a handling or processing fee may apply.

What if an item arrives damaged, defective, incorrect, or missing?

Email us with your order details and supporting photos or video. For a damaged parcel, include a photo of the shipping label. If your confirmation email is missing, check your spam or promotions folder before contacting support.