Shipping Policy

Last Updated: July 25, 2025

This policy explains how Luxitrovedan processes, ships, and tracks orders.

1. Order Processing

Orders are typically prepared for shipment within approximately 3 business days after purchase confirmation. Processing may include payment verification, product inspection, secure packaging, and transfer to the assigned carrier.

Orders placed on weekends or public holidays begin processing on the next available business day.

2. Shipping Times and Fees

After dispatch, standard shipping generally takes approximately 10–20 business days, depending on the destination and carrier operations.

Standard Shipping Fee: USD $5.99 per order for worldwide shipping.

The estimated total delivery timeframe, including processing and transit, is approximately 13–23 business days. These are estimates rather than guaranteed delivery dates.

3. Delivery Delays

Delays may occur due to customs inspections, import clearance, transportation interruptions, carrier congestion, or other circumstances outside our reasonable control.

4. Shipment Tracking

After dispatch, you will receive a shipping confirmation email with a tracking number. You can track your order at https://www.17track.net.

Tracking details may take several business days to become active.

5. Multiple Packages

Orders containing multiple products may be shipped separately from different fulfillment locations. Each package will have its own tracking number and shipping confirmation.

6. Changes to Orders

If you need to change your shipping address, phone number, product size, color, or quantity, contact us as soon as possible before fulfillment begins.

Requests should ideally be submitted within 12 hours of placing the order. Email support@Luxitrovedan.com with your order number, checkout email, and requested changes. Changes cannot be guaranteed after processing or shipment preparation begins.

7. Failed Delivery Attempts

If a carrier cannot complete delivery, your package may be held at a local facility or pickup point. Use your tracking information to contact the carrier and arrange collection or redelivery.

We are not responsible for packages returned because of incorrect shipping information or failure to collect a package within the carrier's required timeframe.

8. Tracking Delays

Tracking may pause while a package moves between carrier facilities. If tracking has not updated for more than 7 consecutive days, contact our support team for assistance.

9. Lost or Stolen Packages

If your package appears to be lost after an extended period without tracking activity, contact us so we can request an investigation with the carrier.

If the carrier officially confirms that the package was lost in transit, we will provide a replacement order at no additional cost.

Our responsibility for a shipment ends once the carrier's tracking system confirms successful delivery to the shipping address provided at checkout. We are not responsible for packages reported as missing or stolen after confirmed delivery.

10. Shipping Regions and Customs

We offer worldwide shipping, subject to carrier availability and logistical restrictions.

Orders may be fulfilled from centers in the United States, Canada, Australia, or the European Union, or shipped directly through manufacturing and logistics partners.

Customers are responsible for providing complete and accurate shipping information. Import duties, customs charges, taxes, and related fees imposed by local authorities are the customer's responsibility and are not included in the product price or shipping fee unless expressly stated.

11. Contact Us

For shipping questions, email support@Luxitrovedan.com. Include your order number and the email address used at checkout so we can assist you more efficiently.