Terms of Service

Welcome to Luxitrovedan. These Terms of Service govern your access to and use of our website, online store, products, and related services. Our store is powered by Shopify.

By browsing or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

1. Access and Accounts

You confirm that you have reached the age of majority in your state or province of residence. Any minor dependents using the services through devices you own or manage must have your authorization.

You may be asked to provide your email address, billing details, payment information, or shipping information. You agree that the information you provide is accurate, complete, and current.

You are responsible for maintaining the security of your account credentials and for activities conducted through your account. Accounts may not be sold, transferred, assigned, or licensed to another person.

2. Products and Descriptions

We take reasonable steps to display products and descriptions as accurately as possible. However, colors and appearance may vary depending on your device, screen settings, or configuration.

Product descriptions and availability may change, and we may discontinue products or limit quantities available to particular customers or regions.

3. Orders and Acceptance

Submitting an order represents an offer to purchase. An order is not accepted until we confirm acceptance and payment has been successfully processed.

We reserve the right to accept or decline an order. If an order is rejected, changed, or cancelled, we will make reasonable efforts to contact you using the information provided at checkout.

Please review your order carefully before completing your purchase. Cancellation requests may not be accommodated after an order has been accepted or entered processing.

Products purchased through our store are intended for personal or household use, not commercial resale or export.

Returns and exchanges are handled according to our Return and Refund Policy.

4. Prices and Payment Information

Prices, discounts, and promotional offers may change without prior notice. The price applicable to your purchase is the price displayed when your order is submitted, as reflected in your order confirmation.

Unless otherwise stated, displayed prices do not include taxes, shipping fees, handling charges, customs duties, or import fees.

You agree to provide current, complete, and accurate purchase and payment information. You confirm that you are authorized to use the payment method provided and agree to pay the applicable charges shown at checkout.

Promotions may have additional terms. If a promotion's specific terms conflict with these Terms, the terms applicable to that promotion will govern the promotion.

5. Shipping and Delivery

Delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures, weather, or circumstances beyond our reasonable control.

Once a product has been transferred to the carrier, title and risk of loss pass to you, subject to applicable law and the terms of our Shipping Policy.

6. Intellectual Property

Website content, including text, graphics, logos, images, and other materials, is owned by or licensed to Luxitrovedan, Shopify, or the applicable rights holders. Such content may not be reproduced, distributed, modified, or used commercially without the required permission.

All applicable trademarks and intellectual property rights remain with their respective owners.

7. Third-Party Tools and Links

Our services may provide access to third-party tools or external websites. These services are provided independently and may be subject to separate terms and privacy policies.

We are not responsible for the content, policies, or operation of third-party websites or services. Your use of them is at your own discretion and risk.

8. Feedback and Submissions

If you submit feedback, suggestions, reviews, or other materials to us, you grant us permission to use, reproduce, modify, publish, and distribute those submissions without compensation, subject to applicable law.

You must not submit unlawful, misleading, infringing, or otherwise inappropriate material.

9. Personal Information

Personal information submitted through our store is handled in accordance with our Privacy Policy. Please review that policy to understand how information may be collected, used, and shared.

10. Errors and Changes

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors, update information, and cancel or refuse orders where necessary, including after an order has been submitted, with reasonable efforts to notify affected customers.

11. Prohibited Uses

You may use our services only for lawful purposes. You must not use the website to violate applicable laws, infringe intellectual property rights, submit false information, harass others, distribute malicious code, send spam, collect personal information without authorization, interfere with website security, or circumvent security measures.

We may restrict or terminate access where these Terms are violated.

12. Termination

We may suspend or terminate access to our services when necessary, including where a user violates these Terms. Obligations and liabilities incurred before termination will continue to apply where required.

13. Disclaimer of Warranties

Our website and services are provided on an “as available” basis, subject to applicable law. We do not guarantee that the services will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

14. Limitation of Liability

To the extent permitted by applicable law, Luxitrovedan and its service providers will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website, products, or services.

Nothing in this section limits liability where such limitation is prohibited by law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Luxitrovedan, Shopify, and their respective affiliates, representatives, and service providers against claims arising from your breach of these Terms or violation of applicable law or third-party rights.

16. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law or treated as severed where necessary. The remaining provisions will continue in effect.

17. Governing Law and Dispute Resolution

These Terms and any separate agreements through which we provide services are governed by the laws of Hong Kong.

If a dispute arises, both parties agree to first attempt informal resolution through our customer support channel for 30 days.

Formal disputes must be pursued on an individual basis rather than as a class, consolidated, or representative action. Either party may bring an individual claim in small claims court or seek injunctive relief to protect intellectual property rights.

18. Entire Agreement and Assignment

These Terms, together with the policies and operating rules published on our website, constitute the agreement governing your use of our services and supersede previous agreements or communications concerning that use.

You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations as permitted by applicable law.

19. Changes to These Terms

We may revise these Terms by publishing an updated version on our website. Material changes will be communicated where required by applicable law. Continued use of our services after revised Terms are posted constitutes acceptance of the updated Terms where legally permitted.

20. Contact Information

Questions about these Terms of Service may be sent to:

Email: support@Luxitrovedan.com

Legal Entity: Snupstep Hong Kong Limited

Business Address: ROOM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG