Return and Refund Policy

Last Updated: July 25, 2025

At Luxitrovedan, we want customers to receive the items they ordered in the expected condition. This policy explains how we handle reports involving damaged, defective, or incorrectly delivered products.

1. General Return Conditions

All purchases are considered final sale. Returns and exchanges are generally not accepted, except when an item arrives damaged or defective, or when the product received differs from the item ordered.

2. Reporting an Issue

Please inspect your order promptly after delivery. Claims for damaged, defective, or incorrect items must be submitted within 7 days of delivery.

Email support@Luxitrovedan.com and include:

• Your order number

• The email address used at checkout

• A clear description of the issue

• Photos or video showing the damage, defect, or incorrect item

3. Claim Review and Resolution

Each claim is reviewed individually based on the information and supporting evidence provided. An approved claim may be resolved through a replacement item, partial refund, or full refund, depending on the circumstances.

4. Refund Processing

Approved partial or full refunds will be returned to the original payment method. Please allow approximately 7–12 business days for the refund to appear on your account statement. Processing times may vary depending on your bank or payment provider.

5. Exchanges and Replacements

Direct exchanges are not offered. Replacement items may be provided only after a qualifying claim has been reviewed and approved.

6. Unauthorized Returns

Please contact our customer support team and obtain authorization before returning any item. Products returned without prior approval are not eligible for refunds or replacements and may be refused or discarded without notice.

7. Contact Us

For questions about this policy or to submit a claim, email support@Luxitrovedan.com. Please include your order number and the email address associated with your purchase.