RETURN POLICY

Return Policy

Last Updated: July 25, 2025

General Return Conditions

Purchases are considered final sale. Returns and exchanges are generally unavailable unless the item arrives damaged or defective, or the product received differs from the item ordered.

Reporting a Problem

Please inspect your order after delivery. Claims for damaged, defective, or incorrect products must be submitted within 7 days of delivery.

Email support@Luxitrovedan.com with the following information:

Your order number
The email address used for the order
A clear explanation of the issue
Photos or video showing the damage, defect, or incorrect item

Claim Review and Refunds

Each claim is reviewed individually. Depending on the circumstances and supporting evidence, an approved claim may result in a replacement, partial refund, or full refund.

Approved refunds are returned to the original payment method. Please allow approximately 7–12 business days for the refund to appear, depending on your bank or payment provider.

Direct exchanges are not offered. Replacement items are available only for approved claims involving damaged or defective products.

Unauthorized Returns

Contact customer support and obtain approval before returning any product. Unauthorized returns are not eligible for refunds or replacements and may be refused or discarded.